Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a return

To start a return, contact us at toddfoe1984@gmail.com before sending any item back. Please include your order number, the item you wish to return, and the reason for the request.

Do not ship a return until we have approved your request and provided the correct return instructions.

If your return is accepted, we will provide instructions for the approved return destination and explain whether a return shipping label is available. Some products may be shipped directly by third-party suppliers or made to order, so the return destination and eligibility may vary by product.

For products approved to be returned directly to MadVegas Art Collective, the return address is:

500 3rd St., Axtell, Kansas 66403

For supplier-shipped or made-to-order products, contact us first so we can confirm the applicable return conditions and destination.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos where possible so we can review the issue and explain the available resolution.

Exceptions and non-returnable items

Some items may not be eligible for return, including personalized or custom-made products, unless they arrive damaged, defective, incorrect, or applicable law requires otherwise. Any product-specific return restrictions will be communicated where applicable.

If you are unsure whether an item qualifies, contact us before sending it back.

Refunds

After we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges and return shipping costs may not be refundable where permitted by law. We will explain any applicable costs as part of the return approval process.